Made to Order lead times.
All Arthur G furniture is manufactured to order in Melbourne, Australia. Lead times listed on arthurg.com.au are indicative, and exclude delivery / transit times. During peak holiday periods, lead times may fluctuate. Please contact your local Arthur G Showroom for current lead time information.
Given the current freight challenges and impact of COVID, delays in the supply of upholsteries and raw materials continue to occur. Should a major delay occur effecting a lead time, Arthur G will contact you.
In Stock Items
All in stock items listed on arthurg.com.au are ready for delivery Australia-wide. Orders are processed and dispatched, Monday – Friday (excluding public holidays). Below is an estimated delivery time period per state. Please note, these delivery windows are subject to change, and peak holiday periods will impact upon delivery time frames.
VIC – up to 1 week.
NSW, ACT, QLD, TAS, WA – 1-2 weeks
On completion of your order, you will be contacted by an Arthur G consultant, who will arrange an appropriate delivery date / time. Please ensure you have read our guide to successful delivery for furniture items here. Arthur G will not be held responsible should an item not fit.
Collection of stock items
Some in-stock items are available for collection from Arthur G’s manufacturing facility. If collection is available, this option will be shown upon checkout of your cart. Please ensure for any collection, that you have assistance when unloading an item.
In Stock Product Conditions:
Some furniture items on arthurg.com.au ex-floorstock items, and such may show signs of wear and tear. Our product Condition Levels are a guide to each item listed on the site.
Online Shop Furniture returns:
Furniture returns are only accepted on arthurg.com.au, should there be a fault, or damage caused in transit. In this case, Arthur G will seek to rectify the product you. Unfortunately, delivery fees are non-refundable. Should you have a specific enquiry on an item’s condition, please email sales@arthurg.com.au
Arthur G does not accept returns based on change of mind.
Trade Accounts
Arthur G offers trade accounts to all practicing Architects, Interior Designers and Decorators Australia-wide. To register for a trade account, please apply through our submission form here. On submission of your application, you will be contacted by Arthur G within 48 hours.
For designers located in South Australia, your trade account will managed by Transforma Furniture. Please submit an account through our website, and we will put you in touch with your Transforma Furniture Consultant.
What fabrics and leathers do you use?
Arthur G works with all upholstery suppliers throughout Australia. The upholstery selections listed on our website are a recommendation, and additional fabrics / leathers are available.
Should you be looking for a particular leather or fabric, please visit your local Arthur G showroom where any of our Design Consultants will be able to assist with your requirements.
To receive a sample of an upholstery listed on our website, please make an enquiry and request this at the time of submission.
Can I supply my own fabric?
Arthur G works with all upholstery houses, and can order any fabric or leather specified. However, if you choose to supply your own fabric, a management fee will be added to your order.
How do I care for my item?
Proper care of your Arthur G furniture will prolong the look and feel for years to come. Please review our Furniture Care guide here.
Should you have any additional queries, please reach out to your sales consultant who will be able to provide you with assistance.
Do you have a guarantee?
Arthur G offers a 10 year structural guarantee on all residential orders. This guarantee includes the frame and workmanship relating to upholstery (zips, cushion inserts and stitching). All upholsteries have their own warranties which is separate to Arthur G and differs from product to product. Please check with your Design Consultant should you have any queries.
Arthur G offers a 5 year structural guarantee on all commercial orders.
Arthur G’s structural guarantee applies to the original purchaser only and is non transferrable.
What is GECA?
Good Environmental Choice Australia (GECA) is an independent ecolabel that certifies that the products purchased are better for the environment and for human health.
Arthur G has proudly held a GECA eco-label since 2016, and currently holds the Furniture & Fittings (Level B) – FFv3.0-2017 ecolabel. This ecolabel is recognised by GBCA (Green Star) at Level B
Products that are GECA certified with this label are assessed under three main areas: Environmental, Human Health and Ethical / Social Considerations. To achieve this ecolabel, independent assessors ensure Arthur G meets the below criteria:
Environmental:
Human health:
Ethical / Social Considerations
The GECA certification covers the raw product only, excluding fabric and leather upholstery. However, Arthur G works with a number of upholstery suppliers that offer products that meet a range of environmental criteria’s. For instance these include and are not limited to, upholsteries made from recycled plastic or waste from the fashion industry, upholsteries produced in carbon neutral factories, are locally manufactured, as well as alternatives to bovine leather (vegan (apple) leather). A selection of these upholsteries can be found online, and/or at Arthur G showrooms. Please ask your Arthur G Design Consultant for more information.
When possible, Arthur G purchases raw materials from Australian manufacturers or suppliers that is used in the manufacture of Arthur G furniture.
Do you offer reupholstery or refurbishment?
Yes. All Arthur G manufactured furniture is eligible for reupholstery or refurbishment. We can also facilitate the replacement of cushion inserts, repairs due to normal use and the recycling of your product.
To have an Arthur G piece refurbished, please submit your enquiry here.
Please note, from October – January we are unable to facilitate refurbishments, due to manufacturing lead times and holiday closures. If you have any queries, please get in touch sales@arthurg.com.au
An item in your online store has sold out. Can I still purchase this?
All Arthur G furniture is made to order and periodically we carry a small selection of stock that is available for immediate delivery. Should a stock item sell out, you can order this item new, in your choice of upholstery or finish. This item will occur a lead time, which an Arthur G design consultant can provide you with upon a quotation.
Do you carry any stock that’s not listed on your website?
Yes. All Arthur G showrooms have a selection of pieces which are available for immediate delivery. If you are located in Melbourne, make an appointment to visit our factory showroom, which houses a selection of one off designs.
Get in touch with your local showroom here.
What happens when I make an enquiry?
Your product enquiry will be sent to your local Arthur G showroom, where an Arthur G Design consultant will provide you with a quote and address any queries expressed. Enquiries are answered Monday – Friday (excluding public holidays). Please allow up to 48 hours for a response.
Do you offer custom sizing or modular configurations?
Yes. Each design has a selection of standard sizes offered. Should you require a size outside the sizes offered, in most cases we are able to facilitate this.
Please make an enquiry online on the design you would like, and include any pertinent details (such as sizing or configurations) in the message box.
Diane Bergeron for Arthur G Collection
Can I order the Diane Bergeron range in different fabrics or leathers?
Yes. Like the entire Arthur G collection, the Diane Bergeron range can be upholstered in any upholstery grade fabric or leather. Likewise, any Diane Bergeron Design fabrics can be upholstered on any product in the Arthur G core range.
What if I don’t want castors? Do I have to have them?
No. Details such as castors, ribbon or stud detailing, contrast piping are synonymous with the Diane Bergeron Range and are displayed as per the designer’s intent. However, when ordering any piece from the collection, these details can be altered to suit your requirements. Please discuss this with your Arthur G Design Consultant.
What Payment methods do you take?
For all online purchases, payment can be made via credit card.
For all new orders, a 30% deposit is required to confirm your order. Payment can be made via credit card and Bank Transfer.
Unfortunately, we cannot facilitate American Express payments at this stage.
Can I amend a New Order?
Once a new order is placed, you have a three day cooling off period from receipt of payment to make any amendments. Changes after this period are at the discretion of Arthur G, and will require confirmation in writing.
Media / PR Enquires
For all media and/or PR enquiries, please contact Emma Leske