Lead times listed on arthurg.com.au are indicative, and exclude delivery / transit times. Our standard lead time commences at 6-8 weeks, depending on product selection. During peak holiday periods, lead times may fluctuate. Please contact your local Arthur G Showroom for current lead time information.

Given the current freight challenges and impact of international conflict, delays in the supply of upholsteries and raw materials continue to occur . Should a major delay occur effecting a lead time, Arthur G will contact you.

Arthur G works with all upholstery suppliers throughout Australia. The upholstery selections listed on our website are a recommendation, and additional upholsteries are available for selection through our showrooms.

Should you be looking for a particular leather or fabric, please visit your local Arthur G showroom where any of our Design Consultants will be able to assist with your requirements.

To receive a sample of an upholstery listed on our website, please make an enquiry and request this at the time of submission.

Arthur G works with all leather and fabric upholstery suppliers, and can order any fabric or leather specified. However, if you choose to supply your own fabric, a management fee will be added to your order.

All in stock items listed on arthurg.com.au are ready for delivery Australia-wide. Orders are processed and dispatched, Monday – Friday (excluding public holidays). Below is an estimated delivery time period per state. Please note, these delivery windows are subject to change, and peak holiday periods will impact upon delivery time frames.

VIC – up to 1 week.

NSW, ACT, QLD, TAS, WA – 1-2 weeks

On completion of your order, you will be contacted by an Arthur G consultant, who will arrange an appropriate delivery date / time. Please ensure you have read our guide to successful delivery for furniture items here. Arthur G will not be held responsible should an item not fit.

Some furniture items on arthurg.com.au ex-floorstock items, and such may show signs of wear and tear. Our product Condition Levels are a guide to each item listed on the site.

• New; New!
• Ex Floorstock, New Condition; a recent floorstock arrival, however shows no signs of use and could be considered new.
• Ex Floorstock, Great Condition; a floorstock item which does show very minor cosmetic signs of wear and tear, such as fabric impressions.
• Ex Floorstock, Good Condition; a floorstock item which does show signs of wear and tear. This could be minor areas of fading, scuffing or markings on legs, or in the case of timber goods, surface scratches.

Some in-stock items are available for collection from Arthur G’s manufacturing facility. If collection is available, this option will be shown upon checkout of your cart.  Please ensure for any collection, that you have assistance when unloading an item.

Furniture returns are only accepted on arthurg.com.au, should there be a fault, or damage caused in transit. In this case, Arthur G will seek to rectify the product for you. Unfortunately, delivery fees are non-refundable. Should you have a specific enquiry on an item’s condition, please email sales@arthurg.com.au

Arthur G does not accept returns based on change of mind.

Arthur G offers trade accounts to all practicing Architects, Interior Designers and Decorators Australia-wide. To register for a trade account, please apply through our submission form here. On submission of your application, you will be contacted by Arthur G within 48 hours.

For designers located in South Australia, your trade account will managed by Transforma Furniture. Please submit an account through our website, and we will put you in touch with your Transforma Furniture Consultant.

Arthur G offers a 10 year structural guarantee on all residential orders. This guarantee includes the frame and workmanship relating to upholstery (zips, cushion inserts and stitching). All upholsteries have their own warranties which is separate to Arthur G and differs from product to product. Please check with your Design Consultant should you have any queries.

Arthur G offers a 5 year structural guarantee on all commercial orders.

Arthur G’s structural guarantee applies to the original purchaser only and is non transferrable.

Proper care of your Arthur G furniture will prolong the look and feel for years to come. Please review our Furniture Care guide here.

Should you have any additional queries, please reach out to your sales consultant who will be able to provide you with assistance.

Yes. All Arthur G manufactured furniture is eligible for reupholstery or refurbishment. We can also facilitate the replacement of cushion inserts, repairs due to normal use and the recycling of your product.

To have an Arthur G piece refurbished, please submit your enquiry here.

Please note, from October – January we are unable to facilitate refurbishments, due to manufacturing lead times and holiday closures. If you have any queries, please get in touch sales@arthurg.com.au

Yes. All Arthur G showrooms have a selection of pieces which are available for immediate delivery. If you are located in Melbourne, make an appointment to visit our factory showroom, which houses a selection of one off designs.

Get in touch with your local showroom here.

Good Environmental Choice Australia (GECA) is an independent ecolabel that certifies products are better for the environment and human health.

To achieve certification, products must meet requirements such as:

• Strict limits on emissions to air and water
• Responsible sourcing of wood and fibre (avoiding illegal harvesting)
• Availability of replacement components
• Ability to be easily recycled

Where possible, Arthur G sources raw materials from Australian manufacturers and suppliers for use in its furniture production.

No. GECA certification covers the raw product only and excludes fabric and leather upholstery. However, Arthur G works with a number of upholstery suppliers that offer products that meet a range of environmental criteria’s.

For instance these include and are not limited to, upholsteries made from recycled plastic or waste from the fashion industry, upholsteries produced in carbon neutral factories, are locally manufactured, as well as alternatives to bovine leather (vegan (apple) leather).
A selection of these upholsteries can be found online, and/or at Arthur G showrooms. Please ask your Arthur G Design Consultant for more information.

When possible, Arthur G purchases raw materials from Australian manufacturers or suppliers that is used in the manufacture of Arthur G furniture.

Your product enquiry will be sent to your local Arthur G showroom, where an Arthur G Design consultant will provide you with a quote and address any queries expressed. Enquiries are answered Monday – Friday (excluding public holidays). Please allow up to 48 hours for a response.

Yes. Each design has a selection of standard sizes offered. Should you require a size outside the sizes offered, in most cases we are able to facilitate this.

Please make an enquiry online on the design you would like, and include any pertinent details (such as sizing or configurations) in the message box.

Once a new order is placed, you have a three day cooling off period from receipt of payment to make any amendments. Changes after this period are at the discretion of Arthur G, and will require confirmation in writing.

For all online purchases,  payment can be made via credit card.

For all new orders, a 40% deposit is required to confirm your order. Payment can be made via credit card and Bank Transfer.

Yes. Like the entire Arthur G collection, the Diane Bergeron range can be upholstered in any upholstery grade fabric or leather. Likewise, any Diane Bergeron Design fabrics can be upholstered on any product in the Arthur G core range.

No. Details such as castors, ribbon or stud detailing, contrast piping are synonymous with the Diane Bergeron Range and are displayed as per the designer’s intent. However, when ordering any piece from the collection, these details can be altered to suit your requirements. Please discuss this with your Arthur G Design Consultant.